Where do we ship orders from?

All orders are shipped from Poland. This means you don’t have to visit brick-and-mortar stores, scour thousands of websites, compare prices, or search for shopping inspiration. Think of us as an "all-in-one" shopping hub, where you can easily find the most popular products currently on the market. :) Based on this operational model, your orders are dispatched directly from Poland via our logistics partner, Poczta Polska (the Polish Postal Service).

Placing an order and tracking your shipment

Once your order has been successfully placed, you will receive a confirmation email containing your order number and purchase details. On the day you place your order (until midnight/24:00), you may cancel it or modify delivery information, such as the shipping address. Six hours after the order is placed, it will move into the processing, packing, and shipping stage—a process that typically takes 3 to 5 business days. Once this is complete, you will receive a shipping confirmation email.

After your order has been dispatched, you will receive another email with delivery details and a tracking number. To check the status of your shipment, simply click the link provided in the email. Please note that tracking information may not be available or visible immediately after you receive the shipping confirmation. Additionally, there may be gaps of several days between tracking scans (i.e., periods with no updates). Please rest assured – this is a normal logistical occurrence that does not affect the estimated delivery date.

Delivery Time

For orders shipped within Poland, the estimated delivery time is approximately 2–4 days from the date of shipment.

Order Cancellation

We accept order cancellations prior to shipment. Once an order has been successfully placed, you have 6 hours to cancel it and request a refund. If you attempt to cancel an order after receiving a shipment confirmation email, we will be unable to issue a refund, as the product will have already been packed and dispatched by that point. If we cancel your order, you will receive a full refund.

Return Policy

We accept product returns. Customers have the right to refuse delivery of a shipment upon its arrival.

To be eligible for a return, a product must:

be in an undamaged condition and remain in the same state as it was received,

be returned in its original packaging,

be accompanied by proof of purchase.

Please contact our customer service team to ensure that your return shipment is sent to the correct address.

Notes:

If the reason for the return lies with the consumer, the consumer is responsible for the return shipping costs. The cost of return shipping will depend on the courier service chosen.

If the received item is damaged or has manufacturing defects attributable to the seller, the buyer will not incur any shipping costs.

There are no additional fees for the return process itself. We do not refund shipping costs (in the event of a return due to the consumer's fault).

Return address (Poland):

Address: Składowa 10, 05-840 Brwinów, Poland
Postal code: 05-840
City: Brwinów
Country: Poland