Return Policy

We accept product returns. Customers have the right to refuse a shipment at the time of delivery.

To be eligible for a return:

The product must be intact and in the same condition as it was when received;

The product must be returned in its original packaging;

Proof of purchase is required.

Please contact our customer service team to ensure that your return shipment is sent to the correct address.

Notes:

If the return is due to reasons on the consumer's side, the consumer is responsible for the return shipping costs. The cost of shipping will depend on the courier service chosen.

If the item received is damaged or has manufacturing defects attributable to the seller, the buyer will not incur any shipping costs.

There are no additional fees for the return process itself.

(In the case of a return initiated by the consumer) We do not refund shipping costs.

Return Address (Poland):

Address: Składowa 10, 05-840 Brwinów, Poland
Postal Code: 05-840
City: Brwinów
Country: Poland

Refund Policy

Once we have received and inspected the returned item, we will send you a confirmation email. We will also notify you of the decision regarding your return request (approval or rejection). If your return request is approved, our system will automatically process a refund to your credit card or original payment method within a specified number of days. Contact our customer service department via email at: contact@discount-svip.shop